Elite Suite is one Saskatoon's premier property management and apartment rental companies. They take a personalized and hands-on approach with each client, emphasizing customer service, integrity, and transparency. They offer a variety of services including rentals and property management.
Owners Tammy and Roger needed a mobile-friendly online presence to attract a wider audience that would also help to ease their day-to-day burdens of rental property management.
The property management and rental company needed a way for tenants to submit maintenance requests, and a way for site administrators to manage the rental listings, applications, and associated documents.
They also needed a way for interested building owners to easily get in touch with them.
Our team created a mobile friendly website with an interactive property search function.
Most useful are the online rental application forms, and the online maintenance request forms that helps keep tenants happy and helps maintenance staff work efficiently.
To improve user experience we integrated Google Translator to allow the site to be viewed in multiple languages and implemented a site wide search.
Since we all know the importance of social proof, 2WD designed a testimonials area to showcase reviews of the company that'll help develop trust and credibility with their audience of renters and property owners. Some other credibility-boosting features we included: team page to highlight experience and expertise of staff, FAQ's to simply share answers to frequently asked questions, and a Resources and Advice component along with a news blog to share advice, news, and announcements.
We worked closely with Elite Suites to develop their vision into an online presence using the following steps.
Time is spent with you, and behind the scenes gathering all the information that is required prior to start the design process.
Our creative director takes the lead and starts working with you and our design team to ensure that it runs smoothly.
The development team take over and programs the website based on the design direction and project scope.
Before the website is made available to you, rigorous testing for errors and bugs are conducted.
Time is spent with your designated website admin where they are trained on how to use the CMS and manage the website effectively.
The project manager reviews the entire project and when you give them the green light your website is made live.
Support is like electricity. You need to be able to turn it on to be available when needed.
The new online presence for Elite Suites allows Tammy and Glen to operate their business more effectively in less time. It also improves customer satisfaction through property showcase, online applications, and maintenance work orders.
The content management system helps Elite Suites to improve the user experience and to simplify back office processes.
The site is available in multiple languages which really sets this property management company ahead of the game. They can reach an audience their competitors aren't paying much attention to yet.
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102-116 Research Drive, Saskatoon, SK S7N 3R3
306.664.2932
439 University Avenue, 5th Floor, Toronto, ON M5G 2N8
437.836.3239
